Delivery Details:

When will my order arrive?

We will deliver between 1st and 22nd December 2009 excluding Saturdays and Sundays. Delivery will be during normal working hours (8.30am - 6pm). Your order will be dispatched same day (unless instructed otherwise) when your order has been placed before 12 noon and will normally arrive next day. As your order is being dispatched by courier on occasion it may arrive a day later.

How is my order shipped?

All orders are shipped by courier. You will receive an e-mail with a link to track and trace your order the day before the parcel is out for delivery.

Our couriers do not normally provide Estimated Time of Delivery. If an estimate is required, please contact GLS the day after you received your dispatch e-mail and they will contact the driver to see when he plans to be in your area. Please be aware the times provided are only estimates and can vary depending on traffic conditions and delivery workloads.

The couriers called while I was not in, what should I do?

Please check your e-mail to get the GLS tracking number. Contact GLS on 1530 235 236 and have your GLS tracking number ready. Deliveries are normally re-arranged for the following business day.